FAQ

Your questions answered here.

FAQ

Do you charge for diagnostics?

No, our Data Recovery, computer and laptop diagnostics are completely free. We’ll identify the issue with your PC, MacBook, or Hard Drives and provide a clear repair quote before starting any work

How to contact us?

You can contact Computer 101 by phone at (604) 901-9799 or by email at info@computer101.ca You can also reach us through our Google Business Profile or website contact form for quick responses. We’re always happy to answer questions or schedule a free diagnostic appointment.

Where is your location?

Computer 101 is located in Vancouver, BC, providing reliable computer, MacBook, PS5 and cellphone repair services throughout the Greater Vancouver area. We also offer free pick-up and drop-off service, so you can get your device repaired without leaving home.

What services do you offer?

We repair Windows laptops, desktop PCs, MacBooks, PS5 and data recovery. We also provide IT support services for businesses in Vancouver, including networking, internet troubleshooting, and cybersecurity solutions.

When are you open?

We are open from 10 AM to 7 PM Monday to Saturday.

Do your repairs come with a warranty?

Yes, all computer, PS5, MacBook, and laptop repairs and PC Built come with a 90-day warranty for parts and labor, so you can feel confident in our service.

Do I need to book an appointment to visit you?

A: Yes, we recommend booking an appointment before visiting Computer 101 to ensure you receive fast, dedicated service without waiting. This helps us prepare for your specific repair needs. However, if you’re nearby, you’re still welcome to call and check same-day availability.

Do you really offer free diagnostics?

Yes, absolutely! At Computer 101, all computer, laptop, MacBook, cellphone, and gaming console diagnostics — including PS5 — are completely free. We’ll carefully check your device, identify the issue, and explain the repair options and cost upfront. There are no hidden fees and no obligations — you only pay if you decide to proceed with the repair.